YOU ARE HERE : Home Services

Services

OUR SERVICES
 
Legal AU Pty Ltd provides law related services that are quick, efficient and cost effective.
 
We achieve these results through virtual processing on Property, Family, Business, Wills & Probate, Tribunal and Court related matters. 
 
Virtual processing means services are conducted online, in which you control what you want and when you need, thereby saving you time and money.
 
Registering as a member creates a client-lawyer relationship, and lets you control your requirements with immediate access to legal services, anywhere and anytime, at a price that is affordable. 
 
Legal AU Pty Ltd take your confidentiality under client lawyer privilege with the highest priority. We do not display member’s service requirements to the public. The service we provide is exclusive, confidential, and protected, and your information will not be sold, shared or transmitted in any form to a third party.[i]
 
We use the highest level of SSL Security Protection, which is a piece of software that encrypts all information moving to and from our website. This means no exchange between our website and a member, can be intentionally or accidentally “overheard” by a third party, when the member is placing a service request or just reviewing their responses. Legal AU Pty Ltd is more secure than a paper file. If you would like to know more how we protect your data, please read our Privacy section on our website.
 
MEMBERSHIP IS FREE
 
Registering as a member will take only a few moments of your time, and once registered, you will always have a lawyer available to service you.[ii]
 
You can review your membership at any time, change details, and even delete your account if and when you require.[iii]
 
Once you are registered as a member, you can make your service request at any time 365 days of the year. You will receive an email or text message when your service or question requested is available for your review. Your response will then be available in your exclusive members Exchange Area on our website. You then can review your response, anywhere and anytime on your media device, and download your files at a time suitable to you.[iv]
 
QUESTION AND ANSWER
 
Legal AU Pty Ltd Ask Question page provides you with the option to choose your service.
 
Each service category offered, is dependent on the amount of preparation required to answer your question or service.[v]
 
The legal advice provided by Legal AU Pty Ltd, may either be General Advice, Detailed Advice, or Other Services, and you as the user choose what service you require and price.

What is a Question? A Question is defined as a sentence requiring an answer; which is covered by General and Detailed Advice.

An example question may include; “my employer is trying to terminate me, what are my options;” or “I suffered personal injury in a car accident, what can I do;” or “I am considering a divorce what are my options;” or “I want to dispute my parent’s Will, how do I do that;” or “my boat was damaged in the marina, what options do I have;” or “my neighbour is refusing to pay their share of the new fence, how can I get them to pay.”    

What are Other Services? Other Services are document specific, with reviewing, drafting and preparing; example of Other Service requests include, and are not limited too; documents required for matters regarding personal injury, contracts, leases, property, building, commercial, wills (succession), family, local government, international and employment etc. or other document requirement specific.
 
Once you have registered as a FREE member, the client-lawyer relationship is formed, and your best interests and confidentiality are protected.

DIFFERENCE BETWEEN GENERAL & DETAILED ADVICE AND OTHER SERVICES

General Advice is general in nature, and will provide you with an overall of general options available, legal or non-legal, with our comments on your question raised. This is our most cost effective service, and the member chooses the Law category, Price option and Reply time for the service, which may be in the same day as the service request.[vi]Your response is provided in written format and uploaded to your personal law inbox in the Exchange Area on our website. Legal AU Pty Ltd will offer you various solutions to consider under the General Advice category.
 
Detailed Advice is specific in nature to the legal Question raised by you. Your response may be written, or in other media formats, which may include video and voice replies. We may call you by telephone or communicate via email to discuss your specific needs, and we may offer you additional services for your consideration. The member chooses the Law category, Price option and Reply time for the service. All responses are researched and legally structured in nature. Your response will be uploaded into your law inbox in the Exchange Area on our website. Legal AU Pty Ltd defines Detailed Advice, as legally specific advice to your question.
 
If your submitted question under General or Detailed Advice contains more than one question within that question, or more than one part in that question, Legal AU Pty Ltd will answer the first question or part raised. Legal AU Pty Ltd will then provide you with a quote for your other questions or parts raised in the submitted request.

Other Services: Legal AU Pty Ltd defines Other Service as any type of document or written correspondence that is prepared by us, and is not a question & reply response; or any review of correspondence that is received from you and required to be reviewed by us, with advice provided on that correspondence. 

Example of Other Service requests include, and are not limited too; documents required for matters regarding personal injury, contracts, leases, property, building, commercial, wills (succession), family, local government, international and employment etc. 
 
Other Services request may be as straight forward as, I need a Contract of Sale, or I need legal advice on a Lease, or I need to negotiate a Parenting Agreement; the scope of the other service requests is not limited, and can cover all areas of the law, and it just depends on what service you need. Our fee is subject to your requirements. We will provide you with a cost quote and timeframe to complete your service, and if you are in agreement, you may book your service with the reference number that we provide to you, through our Question page.  
 
HOW DO YOU REQUEST OUR SERVICES
 
To place a service request, you need to register as a member, which creates the Lawyer-Client relationship.
 
Registering as a member is FREE, and enables you to place your request for service anywhere and anytime.
 
Once registered as a member, you will be entitled to submit your service request through our Ask Question page in the members section.
 
On our Ask Question page, you select the type of service required, whether General or Detailed Advice, or Other Services.
 
Then choose your law area, price plan and reply response time.  Then enter your question or service request in the open box, when you have finished typing please review your request.
 
Typing your requested needs will help you define your requirements, and makes the service more efficient, and saves you time and costs on legal services.
 
When using the Question box, key tips to help include:
 
1.     Think about your needs before you type it;
2.     Make subheadings defining you needs;
3.     Write short sentences with clear points;
4.     State your requirements directly;
5.     Avoid a long summary.
 
You do not need to be a writing expert to complete the Question box. All you need to do is state your needs in the best way you think, and if we need further clarification, we will contact you.
 
Keep in mind, the key point of a question usually comes down to one sentence, such as, “I require a letter to dispute my neighbours fence”, or “I received a parking fine, what can I do!”
 
When you are satisfied with your service request, you accept the terms and conditions by ticking the field box. Then click SUBMIT.
 
You will then be taken to our credit card preauthorisation processing page with National Australia Bank Ltd.
 
Credit card preauthorisation is a standard process of obtaining a guarantee that payment will be made after the service is completed. When preauthorisation occurs, no funds are taken from your credit card, only a guarantee of the amount, for the service that you have booked.
 
If you have selected General or Detailed Advice from the Ask Question page, the preauthorisation amount will be displayed in the appropriate field on the credit card authorisation page.
 
Then select the type of credit card that you will be using to preauthorise this service, enter your credit card details into the fields, and click the AGREE button to process your service request. We will then confirm your service request via email, with an enclosed PDF copy of the Terms and Conditions, Privacy policy, and Legal Statement, which all form part of the binding agreement of the service provided to you.
 
SELECTING GENERAL OR DETAILED ADVICE
 
Once you have selected General or Detailed Advice, you then choose your law area from the drop down menu, then select the price and reply time frame you require, you then type your service request in the question box, then review and accept the terms and conditions; you accept the terms and conditions by ticking the field box. Then click SUBMIT.    
 
You will then be taken to our credit card preauthorisation processing page with National Australia Bank Ltd.
 
Credit card preauthorisation is a standard process of obtaining a guarantee that payment will be made after the service is completed. When preauthorisation occurs, no funds are taken from your credit card, only a guarantee of the amount, for the service that you have booked.
 
If you have selected General or Detailed Advice from the Ask Question page, the preauthorisation amount will be displayed in the appropriate field on the credit card authorisation page.
 
Then select the type of credit card that you will be using to preauthorise this service, enter your credit card details into the fields, and click the AGREE button to process your service request. We will then confirm your service request via email, with an enclosed PDF copy of the Terms and Conditions, Privacy policy, and Legal Statement, which all form part of the binding agreement of the service provided to you.
 
SELECTING OTHER SERVICES
 
Once you have selected Other Services, you then choose your law area from the drop down menu, then type your service request in the question box, you then accept the terms and conditions by ticking the field box. Then click SUBMIT. Your request is then automatically submitted to us to determine the type of service requirement you have made, and how long it will take to complete and the cost.
 
If you have documents that are required to be reviewed by Legal AU Pty Ltd, please advise the type of documents; example: a letter, or Contract of Sale, or Employment contract etc. and the number of pages involved with that document. Legal AU Pty Ltd will then be able to provide a price and time frame to review of those documents.
 
If you require Legal AU Pty Ltd to prepare documents for you, please advise the type of documents you consider are required; example: Contract of Sale, or a letter of dispute, or a commercial licencing agreement, or a divorce agreement etc.
 
If you require Legal AU Pty Ltd to negotiate on a particular matter for you on your behalf, please type in the Question box, the circumstances surrounding that matter; we will then be able to advise a price and approximate time frame to resolve your concerns.
 
Legal AU Pty Ltd will issue you a response email within 3 hours of your submission request for Other Services[vii]. This email will advise you to login to your member area on www.legalau.com and proceed to “Unapproved Question” to review your price for the service ordered.  
 
If you are in agreement to proceed with Legal AU Pty Ltd completing your work request, enter the REFERNCE number we provided in our email to you, into the REFERNCE field on this page. You do not need to re-enter any other information, as the REFERENCE number you enter into the REFERENCE field, contains all the details of your request made.
 
Then review and accept our terms and conditions, you accept the terms and conditions by ticking the field box. Then click SUBMIT.    
 
You will then be taken to our credit card preauthorisation processing page with National Australia Bank Ltd.
 
On the preauthorisation page, the agreed service fee that you have chosen to proceed with will be displayed in the appropriate field on the credit card preauthorisation page.
 
Then select the type of credit card that you will be using to preauthorise this service, enter your credit card details into the fields, and click the SUBMIT button to process your service request. We will then confirm your service request via email, with an enclosed PDF copy of the Terms and Conditions, Privacy policy, and Legal Statement, which all form part of the binding agreement of the service provided to you.
 
CANCELLATION
 
If you require to cancel a requested service, please email Legal AU Pty Ltd typing in the subject heading, the words in capital, “CANCEL”, followed by the “REFERENCE” number of your service request. Once we have received your cancellation email, you will receive a confirmation email that the service has been cancelled.
 
If you cancel the service booked, you agree you will pay all our charges and expenses incurred up to the time of cancellation, if the cancellation is outside the cancellation period advised on our Ask Question page in the member area of our website.
 
Legal AU Pty Ltd advises, that when you book your service, please make yourself aware of the cancellation cutoff times.
 
HOW WE WILL CHARGE YOU
 
Payment for all services offered by Legal AU Pty Ltd is through the National Australia Bank Ltd credit card processing system on our website.
 
Legal AU Pty Ltd does not take any payment in advance for services provided to you. However, we will process your credit card for a preauthorization of the amount due and payable to us on your credit card as a guarantee of payment.
 
Preauthorization is a standard process of obtaining a guarantee that payment will be made after the service is completed. When preauthorization occurs, no funds are taken from your credit card, only a guarantee of an amount, for the service that you have booked.
 
When Legal AU Pty Ltd has completed your service request, your credit card is charged and debited the contracted amount for the service that has been provided to you.
 
Legal AU Pty Ltd will not hold any trust money on the member’s behalf, or other third party.
 
LIABILITY LIMITED
 
Legal AU Pty Ltd lawyers are “liability limited by a scheme approved under Professional Standards Legislation.”
 
EXCHANGE AREA
 
The Exchange Area is the member’s personal law inbox. The Exchange Area enables our members to view or download their presentations, documents and other related matters on the go anywhere and anytime.
 
The Exchange Area is Secure and Confidential, with protecting the rights and interests of our members. We use the highest level of SSL Protection available, and our member’s presentations, documents, and other related matters are more secure and accessible than a paper file.
 
Access to the Exchange Area, is through the member login, and if you are not a member, registration is FREE.
 
There are 4 categories in our Exchange Area: Presentations, Documents, Downloads, and Forms.
 
Presentations, includes responses in video and audio format, power point and other specific media applications.[viii]Documents, includes responses in word, excel, Adobe PDF format. Downloads, will assist you in downloading your files.[ix]Your download will remain available online for multiple downloads for a set time limit as per our agreement. Forms, include all available precedent letters for download. A charge may apply to certain set precedents. Please review the charge on the document.
 
INTERNATIONAL SERVICES

Legal AU Pty Ltd will work on a wide variety of international issues if required.
 
We can assist you with your Australian life whether for Business, Education or Family matters. We will assist you with explaining and managing the legal requirements in accordance with the laws of Australia.
 
With our legal assistance you will not be faced with delays and your interest and confidentiality are protected under the client-lawyer relationship. We will make the process for you seamless, efficient and timely.
 
The Directors of Legal AU Pty Ltd are licenced Legal Practitioners holding current practising certifcates.

Other international services that Legal AU Pty Ltd assists clients include, negotiating contracts with international partners, advising on international laws associated with those trading partners and their affects within Australia. 
 
Legal AU Pty Ltd lawyers practice in accordance with the Legal Profession Uniform Law Act 2004.[x]]
 
CONTACT US

If you have any questions on our services, please contact us through our contact page.



[i]Subject to the Laws of the State you are in, or the Commonwealth laws of Australia, or the member directs us to in writing. 
[ii]Times of service are based on Eastern Standard Time.
[iii]Deleting your account means, deleting your access to Legal AU Pty Ltd servers. Membership accounts are kept for seven (7) years, in accordance with the client service agreement between the user and Legal AU Pty Ltd. 
[iv]To receive Legal AU Pty Ltd service anywhere and anytime, an internet connection is required. Media device compatible include IPhone, IPAD, PDA, laptops, notebooks, personal computers, or other forms of electronic devices that can view the internet, standard web browsers.
[v]Turnaround times are subject to the booked service requested, materials needed, and the preparation times of those materials.
[vi]Average response time is determined by the question or service type booked.
[vii]Response times are Eastern Standard Times, from 8.00 am to 11.00 pm.
[viii]Media applications are what Legal AU Pty Ltd make available at its discretion. Legal AU Pty Ltd recommends a minimum of 56KBS for viewing presentations. Download speeds are subject to your interconnection. Your internet connection to our server may be discontinued, if your internet speed is too slow or hangs on the download.
[ix]All member files uploaded by Legal AU Pty Ltd, have a limited time frame to be downloaded. Legal AU Pty Ltd will advise you in our response, the time frame in which your file must be downloaded. After that time frame has passed, your file will no longer be viewable. If you require to review that file after the download time has expired, an administration charge of $150.00 will apply to retrieve that file and reinstall into your members exchange area.
[x]http://classic.austlii.edu.au/au/legis/vic/consol_act/lpulaa2014406/